Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by Juara123 ("Company", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at https://juara123.cam (the "Platform"). It governs the collection, use, storage, transfer, and deletion of personal data relating to individuals who register an account on, access, or otherwise interact with the Platform ("Player", "User", "You").

Juara123 takes its data protection obligations seriously. We process personal data only to the extent necessary to operate the Platform, fulfil our legal obligations, prevent fraud and financial crime, and deliver a secure and personalised gaming experience to players across Malaysia and other supported jurisdictions.

By creating an Account on Juara123 or by continuing to use the Platform after this Policy has been published or updated, you confirm that you have read and understood its contents. If you do not agree with this Policy, please do not access or use the Platform.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information that identifies or could reasonably identify a living individual, whether directly or in combination with other data (e.g., name, email address, device identifier, IP address).
• "Processing" — Any operation or set of operations performed on personal data, including collection, recording, storage, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" — Juara123, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" — A third party engaged by Juara123 to process personal data on its behalf and under its documented instruction.
• "KYC" — Know Your Customer verification procedures, including identity, age, address, and source-of-funds checks required for regulatory compliance.
• "Cookies" — Small text files placed on your device by the Platform to store session information, preferences, and analytics data.
• "Platform" — The Juara123 website, any associated web applications, and mobile-optimised interfaces accessible at juara123.cam.
• "MYR / RM" — Malaysian Ringgit, the primary transaction currency used across the Juara123 Platform.

Data We Collect

Juara123 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Account & Registration Data

When you register an Account, we collect: full legal name, date of birth, residential address (including city and postcode), email address, and Malaysian mobile phone number. This data is necessary to create and administer your account.

3.2 Identity Verification (KYC) Data

To comply with applicable regulations and to confirm that you meet the 21+ age requirement, we collect copies of government-issued identification documents (e.g., Malaysian MyKad, passport), proof of address documents (e.g., utility bills, bank statements), and, where required, source of funds documentation.

3.3 Financial & Transaction Data

We collect details of deposits and withdrawals made via supported Malaysian payment channels — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and direct bank transfer. This includes transaction amounts in MYR, timestamps, payment method identifiers, and transaction reference numbers.

3.4 Gaming & Betting Activity Data

We record details of games played, bets placed, wager amounts, game outcomes, and session durations. This data is used for account management, fraud detection, regulatory reporting, and service improvement.

3.5 Technical & Device Data

We automatically collect IP address, device type and model, operating system, browser type and version, session timestamps, page views, click paths, and referring URLs when you access the Platform. This data is used for security monitoring, analytics, and platform optimisation.

3.6 Communications Data

Records of communications you send to our support team via live chat or email, including the content and timestamps of those messages, are retained for quality assurance, dispute resolution, and training purposes.

How We Collect Your Data

Juara123 collects personal data through the following channels:

• Direct submission: Information you provide voluntarily when registering, completing KYC, contacting support, or updating your Account profile.
• Automated technical means: Data collected automatically through cookies, server logs, analytics tools, and session-tracking technologies when you browse or interact with the Platform.
• Payment processors: Transaction confirmation data returned by our integrated Malaysian payment partners (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major banks) when you initiate a deposit or withdrawal.
• Identity verification providers: Results and risk signals from third-party KYC and fraud-screening service providers engaged to verify identity documents and assess account risk.
• Third-party analytics: Aggregated and anonymised behavioural data from analytics platforms used to understand how players navigate and use the Platform.

Purpose of Processing & Legal Basis

Juara123 processes personal data only for specific, documented purposes. The table below sets out our primary processing purposes and the corresponding legal basis for each:

Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time by updating your Account communication preferences or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

Juara123 does not sell, rent, or trade your personal data to any third party for their own commercial marketing purposes. We share personal data only in the following circumstances, and only to the extent strictly necessary:

6.1 Service Providers (Data Processors)

We engage third-party service providers to assist with the operation of the Platform, including KYC and identity verification providers, payment processing partners, cloud hosting providers, fraud detection and risk assessment tools, and customer support software providers. All such providers are bound by data processing agreements requiring them to handle data securely and only on Juara123's documented instructions.

6.2 Legal & Regulatory Authorities

We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under anti-money laundering regulations, sanctions screening obligations, and gaming regulatory frameworks.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Juara123's business, personal data may be transferred to the relevant acquiring entity as part of that transaction. Affected players will be notified in advance of such a transfer wherever legally permissible.

Payment Data Processing

All financial transactions on the Juara123 Platform are processed in Malaysian Ringgit (MYR) via our integrated payment partners. These partners include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and direct bank transfer channels.

Payment data — including bank account numbers, e-wallet identifiers, and full transaction records — is processed under strict security protocols. Juara123 does not store complete bank account or card numbers on its own servers. Sensitive payment credentials are handled by our PCI-DSS compliant payment processing partners.

Transaction records (amounts, timestamps, payment method used) are retained for the period required under applicable financial regulations for audit and anti-money laundering compliance purposes.

Cookies & Tracking Technologies

The Juara123 Platform uses cookies and similar tracking technologies to operate effectively, maintain your session, and analyse how the Platform is used. The following categories of cookies are in use:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, game volume preferences, and remembered login details (where you opt in).
• Analytics Cookies: Collect anonymised data about how players navigate the Platform (page views, session duration, click paths) to help us improve the user experience.
• Security & Fraud Detection Cookies: Help identify and mitigate potentially fraudulent account activity and automated bot access attempts.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly and may affect your ability to log in or complete transactions.

Data Retention

Juara123 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention periods are as follows:

• Account Data: Retained for the duration of the Account's active status plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction for financial audit and regulatory compliance purposes.
• Support Communications: Retained for 3 years from the date of the relevant communication, unless a longer period is required for ongoing dispute resolution.
• Technical & Analytics Data: Retained in anonymised or aggregated form for up to 24 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Data Security

Juara123 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all Platform pages and data transmission channels;
• Encrypted storage of sensitive account and KYC data at rest;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative and privileged system access;
• Real-time intrusion detection and anomaly-monitoring systems;
• Documented data breach response procedures with mandatory notification protocols.

While we take all reasonable steps to protect your data, no system or transmission over the internet is completely secure. We encourage you to protect your own Account by choosing a strong, unique password and by enabling two-factor authentication where available.

International Data Transfers

Juara123 may process or store personal data on servers located outside of Malaysia, in jurisdictions where our cloud infrastructure and service providers operate. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to provide a level of protection equivalent to that required under applicable data protection law.

Such safeguards may include contractual data transfer clauses, binding corporate rules, or reliance on adequacy determinations by relevant data protection authorities. If you would like further information about the specific safeguards applied to international transfers of your data, please contact us using the details in Section 16.

Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by Juara123. To exercise any of these rights, please contact our Data Protection team as set out in Section 16.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that this right is subject to our legal retention obligations (see Section 9).
• Right to Restriction of Processing: You may request that we restrict the processing of your data in specific circumstances, such as while the accuracy of data is in dispute.
• Right to Data Portability: Where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day period.

Children & Minors

The Juara123 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps designed to prevent underage access.

If you have reason to believe that a person under the age of 21 has submitted personal data to Juara123 or is accessing the Platform, please notify us immediately at [email protected]. Upon verification, we will delete any such data and close the relevant account without delay.

Third-Party Links & Services

The Juara123 Platform may reference or integrate with third-party services, including payment processors such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, and CIMB. These third-party services operate under their own independent privacy policies and data protection practices, which are outside Juara123's control.

When you interact with a third-party payment interface or service in connection with the Platform, the data processing that occurs within that third-party environment is governed by that third party's own privacy policy. Juara123 is not responsible for the privacy practices, content, or data security measures of any third-party service.

Changes to This Privacy Policy

Juara123 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 14 days before the revised Policy takes effect.

The "Last Updated" date at the top of this Policy reflects when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how Juara123 protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by Juara123, please contact us using the details below:

• Data Protection Enquiries: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request – [Your Registered Email]"
• Live Chat Support: Available 24/7 via the live chat widget on the Platform
• Response Time: Within 24 hours for general enquiries; within 30 days for formal data rights requests

For enquiries relating to your account's responsible gambling settings, deposit limits, or self-exclusion requests, please visit our Responsible Gambling page.

For all other account and Terms of Use enquiries, please refer to our Terms & Conditions page.